Smart Fortwo slammed by owners

Smart Fortwo slammed by owners

The Smart Fortwo city car has come last in a driver satisfaction survey, being slammed by owners for having poor performance and being uncomfortable.

The innovative city car is largely bought by those looking to reduce their fuel bills, with even the thirstiest model managing 54.3mpg on the combined cycle.
However, according to a survey conducted for Auto Express, the two-seater falls short in almost every other area, with owners particularly critical over its lack of performance, regarding both acceleration and braking.

The survey took into account a car's reliability, running costs, performance, braking, ride quality, handling practicality, build quality and in-car technology.

Thanks to its budget price, tiny cabin and handling compromised by fuel-saving low rolling resistance tyres, the Smart's eco bias has won it few fans amongst owners.

At the other end of the scale, Lexus overtook Skoda to be crowned the most satisfying ownership proposition. The Japanese company has a loyal following, which favour its highly-engineered products that offer solid reliability in a more subtle premium package than its German rivals.

Jaguar – named the most popular luxury car manufacturer – came in third overall; the company continuing to go from strength to strength with a rejuvenated model line-up, under Indian owners Tata.

Thanks to the popularity of its credible CX5 crossover, Mazda has taken the fourth spot, jumping no less than 13 places on last year's results.

Of the premium German manufacturers, Mercedes-Benz took the honours, finishing in fifth, ahead of both Audi (10th) and BMW (15th). Audi rose five places since last year, despite being criticised for offering poor value for money and practicality.

Honda took sixth place, receiving praise in a number of key areas. Rival Japanese brand Toyota slipped four positions to ninth place, possibly as a result of damage to perceived reliability caused by recent product recalls.
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