Bank says sorry for unhelpful app

NatWest customers have faced more frustration as they struggled to check their money using the bank's mobile phone app.

The problems also affected customers of the Royal Bank of Scotland (RBS), which is in the same banking group.%VIRTUAL-SkimlinksPromo%
NatWest, whose slogan is Helpful Banking, has already been forced to apologise twice over the last couple of months for problems with the app, with the most recent glitch happening only a week ago.

One Twitter user wrote "Oh yeah, it's Friday again! App broken" while another complained that problems with the app seemed to be a "weekly occurrence".

An RBS and NatWest spokeswoman said on Friday: "We've had huge demand for our app, which led to some customers experiencing the app running slowly for around half an hour. We apologise for the inconvenience caused."

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Bank says sorry for unhelpful app

Figures from charity Age UK show that 29% of those over 60 feel uncertain or negative about their current financial situation - with millions facing poverty and hardship.

Even though saving for retirement is not much fun, the message is therefore that having to rely on dwindling state benefits in retirement is even less so.

To avoid ending up in this situation, adviser Hargreaves Lansdown recommends saving a proportion of your salary equal to half your age at the time of starting a pension.

In other words, if you are 30 when you start a pension, you should put in 15% throughout your working life. If you start at 24, saving 12% of your salary a year should produce a similar return.

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