Bank says sorry for unhelpful app
The problems also affected customers of the Royal Bank of Scotland (RBS), which is in the same banking group.%VIRTUAL-SkimlinksPromo%
NatWest, whose slogan is Helpful Banking, has already been forced to apologise twice over the last couple of months for problems with the app, with the most recent glitch happening only a week ago.
One Twitter user wrote "Oh yeah, it's Friday again! App broken" while another complained that problems with the app seemed to be a "weekly occurrence".
An RBS and NatWest spokeswoman said on Friday: "We've had huge demand for our app, which led to some customers experiencing the app running slowly for around half an hour. We apologise for the inconvenience caused."
- Which bank was voted the worst in Britain?
- Online and mobile banking: your rights when something goes wrong
- NatWest launches talking cashpoints