Ofcom clampdown on nuisance calls

A fresh clampdown on claims management firms has been launched by Ofcom after it found evidence of people being plagued with "annoying" and "distressing" nuisance phone calls.

Research carried out by the regulator over a month found that four out of five consumers received nuisance calls, averaging two a week.%VIRTUAL-SkimlinksPromo%
A quarter of people who took part reported receiving more than 10 nuisance calls over the period. Those who took part in the survey were designed to reflect the general UK population and they were asked to make a diary of the calls they received.

The bulk of nuisance calls related to payment protection insurance (PPI), which made up more than half (51%) of unwanted sales calls.

Ofcom said complaints figures have indicated that large numbers of nuisance calls are being generated by some claims management companies.

A spokeswoman for Ofcom said the regulator is gathering further evidence and if its suspicions are confirmed it will launch full-blown formal investigations against these firms.

Ofcom has also written to the Ministry of Justice (MoJ) to draw attention to the extent to which PPI claims appear to be driving nuisance calls.

Claudio Pollack, Ofcom's consumer group director, said: "Two nuisance calls a week is too many and this detailed research will help us understand the root cause of the problem. We will use the full range of our powers to tackle abandoned and silent calls, but this is a complex area that requires joint action from a number of different agencies and Government."

Calls about PPI were considered to be the most "annoying" by more than 850 people surveyed while calls from companies purporting to offer computer support or maintenance were seen as the most "worrying" and "distressing".

Energy, market research and insurance were also among the most commonly cited reasons for unwanted calls. Consumers were only able to identify the name of the company calling in one in five nuisance calls and the telephone number in one third of these calls.

10 PHOTOS
Most complained about financial products
See Gallery
Ofcom clampdown on nuisance calls

Figures from charity Age UK show that 29% of those over 60 feel uncertain or negative about their current financial situation - with millions facing poverty and hardship.

Even though saving for retirement is not much fun, the message is therefore that having to rely on dwindling state benefits in retirement is even less so.

To avoid ending up in this situation, adviser Hargreaves Lansdown recommends saving a proportion of your salary equal to half your age at the time of starting a pension.

In other words, if you are 30 when you start a pension, you should put in 15% throughout your working life. If you start at 24, saving 12% of your salary a year should produce a similar return.

HIDE CAPTION
SHOW CAPTION
of
SEE ALL
BACK TO SLIDE
Read Full Story

FROM OUR PARTNERS