Virgin Media bills dead man: goes viral

Virgin Media is the latest company to discover that poor customer service can result in public humiliation courtesy of social media. It sent a broadband bill to a deceased man - along with a note saying that the bank had refused his direct debit because the man had died - and added an additional late payment charge.

After the company failed to respond to an initial complaint, the man's son-in-law took matters into his own hands.
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