Virgin Media bills dead man: goes viral

Sarah Coles
Virgin Media
Virgin Media

Virgin Media is the latest company to discover that poor customer service can result in public humiliation courtesy of social media. It sent a broadband bill to a deceased man - along with a note saying that the bank had refused his direct debit because the man had died - and added an additional late payment charge.

After the company failed to respond to an initial complaint, the man's son-in-law took matters into his own hands.