Hoover fridge freezers and Hotpoint dishwashers recalled

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Two major manufacturers have issued warnings of potential risks caused by some of their appliances. Hoover has recalled some fridge freezers, after discovering that the defrost timer is a fire risk, while Hotpoint has recalled some dishwashers over a potential fire risk.

So which models are a risk, and what should you do?
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Hoover

Hoover has issued a safety notice on a batch of fridge freezers, produced between August 2011 and August 2012. It said: "We have identified in a batch of appliances manufactured between the dates above that there is a possibility of a potential fault developing on the defrost heater element supplied to Hoover. Overheating can occur and in certain circumstances this could result in a fire."

Not all the fridge freezers produced over this time are affected, so you'll need to take the salad draw out of the fridge and check the model number. Some of the following models have been affected:

Hoover HNC6185W
Hoover HNC6185A
Hoover HNC6200A
Hoover HNC6185WE
Hoover HNC6200WE
Hoover HNC6185AE

Not all of these fridge freezers are a risk, so if you have one of these models, you'll need to go to the website and input the code from your fridge to see if yours is faulty. If it is, you can call 08444 995599, and they will arrange a repair for free.

Hotpoint

Hotpoint, meanwhile has issued a recall of some FDW20/FDW60/FDW65A dishwashers. It said in a statement: "Hotpoint are aware of a small number of cases of dishwashers where an electrical component has failed. This may lead to overheating and in rare cases a potential fire hazard. Our absolute priority is to locate and modify every dishwasher that is affected."

The affected dishwashers were made between June 2006 and March 2007, and the first five digits of the serial number are between 60601 and 70331.

The serial number is on a sticker inside the door. If your machine has been repaired recently by Hotpoint and there is a green sticker on the inside of the door, then the machine has already been repaired.

If your machine is affected, call 08448 910094 or email fdw@hotpoint.co.uk, and they will arrange to come out and repair it for free.

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10 consumer rights you should know
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Hoover fridge freezers and Hotpoint dishwashers recalled

The law states that any goods you buy from a UK retailer should be of satisfactory quality, as described, fit for purpose and last a reasonable amount of time.

This applies even if you buy items in a sale or with a discount voucher. You may have to insist on these rights being respected, though.

Useful phrases to use when you want to show you mean business include, "according to the Sale of Goods Act 1979" and, if it's a service, "according to the Supply of Goods and Services Act 1982".

Some shops will allow you to exchange goods without a receipt, but they can refuse to should they wish.

If the goods are faulty, however, another proof of purchase such as a bank statement should work just as well.

If you attempt to return goods within four weeks of the purchase, your chances of getting a full refund are much higher as you can argue that you have not "accepted" them.

After this point, you can only really expect an exchange, repair or part-refund.

The updated Consumer Credit Act states that card companies are jointly and severally liable for credit card purchases of between £100 and £60,260 (whether or not you paid just a deposit or the whole amount on your card).

Anyone spending between these amounts on their credit card is therefore protected if the retailer or service provider goes bust, their online shopping never arrives or the items in question are faulty or not as described.

Start by writing to the agency asking it to either remove or change the entry that you think is wrong. It will investigate the matter and find out whether you have been the victim of ID theft or a bank's mistake.

Within 28 days from receipt of your letter the agency should tell you how the bank has responded. If the bank agrees to change the entry, they will authorise the agency to update their records. They should also send updates to any other credit reference agencies they use.

You can also contact your lender directly to query a mistake. If the lender agrees to the discrepancy, ask them to confirm this in writing on their letterhead and send a copy to the agency, asking them to update your file.

The FOS settles disputes between financial companies such as banks and consumers.

If a financial organisation rejects a complaint you make about its services, you can therefore escalate that complaint to the FOS - as long as you have given the company in question at least eight weeks to respond.

The FOS will then investigate the case, and could force the company to offer you compensation should it see fit.

Bailiffs are allowed to take some of your belongings to sell on to cover certain debts, including unpaid Council Tax and parking fines.

They can, for example, take so-called luxury items such as TVs or games consoles. However, they cannot take essentials such as fridges or clothes.

What's more, they can only generally enter your home to take your stuff if you leave a door or window open or invite them in.

You are therefore within your rights to refuse them access and to ask for related documents such as proof of their identity. If they try to force their way in, you can also call the police to stop them.

Private sector debt collectors do not have the same powers as bailiffs, whatever they tell you.

They cannot, for example, enter your home and take your possessions in lieu of payment.

In fact, they can only write, phone, or visit your home to talk to you about paying back the debt. As with bailiffs, you can also call the police if you feel physically threatened.

Thanks to the Distance Selling Regulations, you actually have more rights buying online or by phone than on the High Street.

You can, for example, send most goods back within a week, for a full refund (including outward delivery costs), even if there's no fault.

You will usually need to pay for the return delivery, though. The seller must then refund you within 30 days.

We enter into contracts all the time, whether it be to join a gym, switch energy supplier or take out a loan.

In most cases, once you've signed a contract, you are legally bound by it. In some situations, however, you have the right to cancel it within a certain timeframe.

Credit agreements, for example, can be cancelled within 14 days. And online retailers must tell you about your cancellation rights for any contract made up to stand up legally.

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