OFT investigates 'free' web games
So-called "free" web and app-based games for children are under investigation following concerns that users can run up substantial costs.
The Office of Fair Trading (OFT) said it was investigating whether children were being unfairly pressured or encouraged to pay for content in free games, such as upgraded membership or virtual currency in forms including coins, gems or fruit.
Typically, players can access only certain areas of these games for free and must pay for higher levels or features. The OFT has written to companies who offer such games asking them for information on how they market to children and is asking parents and consumer groups for information about potentially misleading or commercially aggressive practices.
The OFT's investigation will look into whether these games include "direct exhortations" to children, or strong encouragement to make a purchase, to do something that will require making a purchase, or to persuade their parents or other adults to make a purchase for them.
OFT senior director for goods and consumer, Cavendish Elithorn, said: "We are concerned that children and their parents could be subject to unfair pressure to purchase when they are playing games they thought were free, but which can actually run up substantial costs. The OFT is not seeking to ban in-game purchases, but the games industry must ensure it is complying with the relevant regulations so that children are protected."
Martin Lewis, the founder of MoneySavingExpert.com, said it was "disappointing" that apps aimed at children have been allowed to charge "ridiculous amounts" for extra features. He pointed to one game, My Little Pony, which he said charged users £69 for some in-app purchases.
Mr Lewis said: "When games such as My Little Pony, which are obviously targeted at young children, bait kids with £69 purchases of a 'mountain of gems', something is going wrong in the system. As always, an OFT investigation, even if it does advise action, will take time. So the most important message meanwhile is to protect yourself."
MoneySavingExpert.com said case studies reported on its forum included a seven-year-old who racked up a £69.99 bill on the College Girl app, a parent who was unaware their five-year-old had spent £65 on in-app purchases and a child who spent £80 on the Tiny Pets app.
Which? executive director Richard Lloyd said: "It's far too easy for children to run up huge bills on phone apps when most default settings allow 'in-app purchases' without asking for a confirmation or password. If your child has run up a huge bill without your knowledge, contact the app store or manufacturer as you may be eligible for a refund."
© 2013 Press Association