'Disgraceful' tax service slammed

AOL Money Staff

Plans to close 281 tax inquiry centres risk worsening an already "disgraceful" phone help service, a spending watchdog warned.

HM Revenue and Customs (HMRC) has been condemned for costing callers £136 million a year through delays in answering calls, with a quarter of 79 million calls unanswered. That was despite spending £900 million on customer service.