Bank complaints 'still too high'

AOL Money Staff

Barclays recorded the first drop in customer complaints in two years in the second half of 2012 - but it said that dissatisfaction levels are still "too high".

The bank said that overall complaints, including those related to payment protection insurance (PPI), were down by 6% in the second half of 2012 compared with the first half to 427,334, showing the first six-monthly drop in complaints for two years.