Man wins compensation after "eaten alive by bedbugs" at luxury hotel

Man 'eaten alive by bedbugs' at Hilton hotel wins compensation

A luxury hotel group has apologised and compensated a guest whose holiday was ruined by bed bugs which left him covered in bites and blood.

Michael Hatch, 74, booked into the £120-a-night Hilton at Gatwick Airport with wife Helen ahead of their trip to Spain, reports SWNS.

But during the night he found himself under attack from a legion of the blood-sucking insects which left his body covered in a large number of tiny sores.

But his £800 holiday was ruined when he was forced to stay out of the sun for the entire trip because of fears about his health.

Man 'eaten alive by bedbugs' at Hilton hotel wins compensation


Michael, of Southsea, Hampshire, said: "It was a nightmare, it ruined my holiday. I went to bed and woke up to find blood all over the sheets. I had bites all over me.

"I was staying overnight ahead of my holiday. I had no idea what the insects were but when I squeezed one lots of blood came out.



Man 'eaten alive by bedbugs' at Hilton hotel wins compensation


"I panicked a bit as there was blood everywhere. It would sting when I went in the shower and all very uncomfortable.

"I couldn't sunbathe because I was worried. It upset Helen too because we couldn't really enjoy our holiday."

Man 'eaten alive by bedbugs' at Hilton hotel wins compensation


The Hilton apologised and refunded Michael for his room but he asked a friend to pursue the hotel giant for compensation and was eventually given £750.

A spokesman for Hilton Worldwide said: "We take allegations of bedbugs extremely seriously.

"As soon as we were alerted to this issue we immediately bought in specialist contractors, who subsequently isolated and eradicated the problem.

Man 'eaten alive by bedbugs' at Hilton hotel wins compensation


"We would like to reiterate our regret that such an incident occurred and as a gesture of goodwill we have reimbursed and compensated our guest for the distress and inconvenience caused.

"Whilst they are rare, bedbugs can come into the hotel through luggage or on clothing, and in the unlikely event that a guest suspects a problem we have strict procedures in place to address any concerns.

"The safety and wellbeing of our guests is our top priority."

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Man wins compensation after "eaten alive by bedbugs" at luxury hotel

Hen and stag dos are great when you're actually on them, but for innocent bystanders caught in the vortex, they can be a living nightmare. A guest at the Andalucia Plaza hotel in Marbella described on TripAdvisor 'drunk men, shouting, swearing and shameful behaviour. The security guard dragged one male away after he was waving his little friend around at the pool side cafe.' It's enough to put you off your chorizo boccadillo. Avoid.

Worse still, a hell-raiser like Charlie Sheen on the same floor could cause you a sleepless night. At a 2010 visit to the Plaza Hotel, he hit the headlines for going on a drink-and-drug fuelled rampage involving a porn star and a trashed hotel room... Nice.

For some of us (especially those of us escaping from our children), a night in a hotel is the only chance we get for a good night's sleep, so it's annoying enough to be disturbed by any noise, but when you're being kept awake by sounds of screaming and/or gunshots, it's definitely time for an early check-out. One hapless traveller staying in a US hotel was woken by the sound of voices screaming 'Open that exit! Open that exit!'. She gathered her things and fled, only to find a class of flight attendants practising emergency drills in the corridor.

Organised murder mystery weekends at country house hotels are one thing, but when you turn up at a remote hotel and the manager proudly tells you about the famous ghost that haunts the premises, you might want to pack your bags. Although, according to paranormal database.com (and we'll leave it to you to decide how reliable a source of information that is), there's a hotel in Amersham in Buckinghamshire where the ghost of an old maid will actually pack your bags for you...

Ah, the wonders of Photoshop... Many an innocent traveller has been lured into booking in to a stunning new hotel based on pictures that have conveniently erased all traces of the cranes and diggers which still surround it. One such guest recently stayed at the Ganjeli Plaza Hotel in Baku, Azerbaijan (of recent Eurovision fame) to find it 'still being built, complete with drilling at odd hours' and 'terrifying electrics'. Our top tip? Check out Google Earth to see how it really looks.

Obviously, we don't mean actual limbs (although this would, without doubt, be an indicator of a bad hotel), but when you can tell the previous guest's hair colour, nail length and type of contact lens from physical clues left in the room, leave. And don't get us started on hair. There are things that are meant to be hairy: cute dogs, Tom Jones' chest, Highland cows... and then there are things that just shouldn't. The bar of soap in your hotel bathroom is one of them.

I once stayed in a five star hotel in India to find a massive (small dog-sized) rat crouching behind my pillow. The fact that the complimentary fruit and chocolates had been nibbled by someone other than me should have been a warning. Eventually, housekeeping caught the gigantic rodent, but it didn't make for a great night's sleep.

It tells you a lot about a hotel's clientele when the establishment has obviously learnt by experience that anything not nailed down will be nicked. Like that they're probably more used to the environs of a prison cell than a hotel room. But even the best hotels are susceptible to the klepto customers - The Scotsman in Edinburgh reports clocks off the wall and coffee makers going walkabout...

Staying in the same hotel as both Rihanna and Justin Beiber (who recently stayed in the same hotel in Sydney) may sound like a pretty thrilling prospect if you're a teenage girl or boy, but for the average guest sharing a roof with a huge celebrity, it just means manic security, hassled staff, crowds of screaming press and pre-pubescents - and the certain knowledge that someone else has bagged the best rooms.

When you arrive and the leering receptionist asks you how many hours you'd like the room for, you can be pretty sure it's not the classiest hotel in the area.

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