Global accolade for Welsh hotel

LlandudnoA British hotel where prices start as low as £35 per head has been voted the world's best hotel for service by global travellers.

The accolade went to Lauriston Court Hotel in Llandudno, North Wales, and was based on opinions gathered from thousands of guests' reviews by the TripAdvisor company.

Lauriston Court was also sixth in the world's top 10 bargain hotels category.

Carol-Lynn and Ian Robbins, owners of the Lauriston Court Hotel, said: "We're thrilled. Providing our guests with the best service possible is so important to us, and so it's heart-warming to be recognised by our guests for the work we do to make their stay special."

Four British establishments made it into the world top 10 B&Bs.

Second was Athole Guest House in Bath, with No1, St Ives, Cornwall, third; All Seasons Guest House, Filey, North Yorkshire, sixth; and St Michael's Guest House, Scarborough, North Yorkshire, seventh.

As well as Lauriston Court, The Caribbean in Doncaster, South Yorkshire, got into the top 10 best-bargain hotels - in eighth place.

The top UK hotel was Rudding Park in Harrogate, North Yorkshire, while the UK's best small hotel was The Chester Residence in Edinburgh. London performed well in the UK top 10 luxury hotel list, with five entries. But only one hotel from the UK capital, The Milestone in Kensington, got into the world luxury top 10 - in ninth place.

TripAdvisor spokeswoman Emma Shaw said: "For the 11th year running, these awards recognise the cream of the crop when it comes to hotels across the globe, according to those that really matter - travellers themselves.

"Yet again, Britain's B&Bs continue to be celebrated as some of the very best in the world, and for a British hotel to beat over 650,000 others to be named number one in the world for service really is something to be proud of."

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Global accolade for Welsh hotel

If you are a victim of a strike, or any other event beyond the airline's control (including ash clouds!), they must offer you a refund (in which case it's up to you to find a way home) or an alternative flight. While you are waiting for the flight you have the right to food and refreshment and accommodation.

If you are on a package holiday, your tour operator is entirely responsible for looking after you until you get back to the UK.

This is more likely to happen due to the financial crisis, but in some situations you are covered. 

If you pay by credit card and it's over £100, you'll get a refund from the card company. 

Your travel insurance may well cover you too, but check before you go.  

Talk to the airline, and if it is temporarily misplaced they should arrange for it to be sent to your accommodation, and you should be either given cash to cover the essentials in the interim.

If it's completely lost you must wait 21 days and then make a claim for compensation. If you are travelling as part of a package you can claim costs from your operator.

If you are travelling within the EU you need an EHIC card, which gives you access to public healthcare. However, this won't necessarily be free, and if you need extra services such as accommodation for a carer, a helicopter home or a delayed flight, you could end up seriously out of pocket.

The only protection that will guarantee you will be looked after without running up a horrendous debt is by having travel insurance - which often covers up to £10 million of costs.

The most common form of theft is pick-pocketing, followed by theft from a car and bag snatching. Meanwhile, 752,000 of those surveyed had items stolen from their hotel room or villa.

If you have anything stolen, your only protection is insurance. You need to tell the local police immediately and get a crime reference for your travel insurer.


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