HSBC caves in on cash machine refunds

Jess Bown

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HSBC cash machines
HSBC cash machines

HSBC customers who forgot money at the ATM over the last seven years will now be refunded automatically due to a change in the bank's "retraction" procedures.

The move brings HSBC into line with other banks, including state-backed RBS which recently agreed to repay customers £10m after changing its policy.