HSBC caves in on cash machine refunds

Jess Bown


HSBC cash machines
HSBC cash machines

HSBC customers who forgot money at the ATM over the last seven years will now be refunded automatically due to a change in the bank's "retraction" procedures.

The move brings HSBC into line with other banks, including state-backed RBS which recently agreed to repay customers £10m after changing its policy.