Online backlash against life insurer that won't pay up
The point of critical illness insurance is to provide peace of mind. You pay for your policy for years, safe in the knowledge that if you were ever to have a terminal diagnosis, you would at least know that your wife and eight year old twins would have financial security.
But that's not what happened to Nic Hughes (pictured), who knew when he died in October that Friends Life had refused his claim. He spent his last few months arguing with his insurer, and now his widow, Susannah Hancock, has had to return to work just a month after her husband died. She continues to fight the decision, and now an online campaign has taken off.
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