Pru fined after mixing up two customers

Sarah Coles
Updated
Prudential officed
Prudential officed

Chris Young/PA Archive/Press Association Images

The Information Commissioner has fined Prudential £50,000 for a mistake it made in 2007, and took 42 months to resolve. It all went wrong when the company confused two customers with the same name and birth date and merged their accounts.

So what happened next, and could it happen to you?
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