From pistons to plumbing: AA patrolmen broaden their skills

The famous roadside assistance service, the AA, is now on call if your loo gets blocked!

The firm already uses trained professionals for its Home Emergency Response Service, but when faced with a shortage of trained plumbers in Northern Ireland earlier this year, they turned to their trusted team of roadside mechanics for help, as reports The Sun.
AA spokesperson Sue Beeson told Autoblog: "We were having difficulty sourcing trained plumbers in Northern Ireland and offered our existing staff the opportunity to learn a new trade.

"About 10 employees took us up on the offer and we've had a great response from both staff and customers. All of our callouts were responded to successfully, with members delighted with service they received."

Although the AA introduced a Home Emergency Response Service two years ago, their main objective remains roadside assistance. The complimentary service was introduced after customers asked if the trusted brand could attend home emergencies as well.

Beeson added: "Trust is paramount to our business. Research showed us our customers want a dependable brand to call on for emergencies in the home. We grow our business at a pace that meets our customer demand."

In the UK, the AA employees trained plumbers, electricians and gas engineers to respond to call-outs for homes, with staff resources described as "adequate" for this area of the business. Roadside patrols in the UK will remain focused on motoring call-outs.

The news comes off the back of the RAC's announcement that they are cutting back on countryside rescues, as reported on Autoblog this week.
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