Travel agent blunder leaves teen stranded in Turkey

Travel agent blunder leaves teen stranded in TurkeyPA

A 16-year-old boy faced the prospect of spending a week on his own in Turkey because a travel agent mistakenly booked his return flight to depart a week after his friends.

Tina Bartley from Clonsilla, Dublin, arranged for her son, Joe, to go away on holiday with a family friend to help take his mind off his dad's illness.

He was travelling with Cathy O'Connor and her husband Tom, who booked the trip three days earlier, before calling into the travel agent and adding Joe to their holiday party.

However, The Sun reports that when they arrived at the airport to fly home, they were told that Joe's return flight was booked for a week later.

It then took Tom and Joe two days to get back back to Dublin, after taking two flights, via Oslo, and a train - at a cost of €2,500.

Mrs Bartley told The Sun: "Cathy decided to bring Joe on holiday because his dad is in a home dying. He's had a major heart attack.

"She went in and booked and then four days later she added Joe. She made it very clear in the travel agent that she was adding Joe to their holiday. As they came home after a week Joe wasn't booked on the flight."

Cassidy Travel denied that the mistake was their fault, but they offered the family a discount on their next holiday.

In a letter to Mrs Bartley, Cassidy Travel manager Sean Lynam wrote: "It is most unfortunate that you did not examine the documents provided to you and check all of the details therein prior to travel."

Click on the image below for some half-term holiday ideas...

Do something different this half term
See Gallery
Travel agent blunder leaves teen stranded in Turkey

Prague to Dresden, a self-guided tour costing £1120 – 9 days

Families with a thirst for adventure, fun and the great outdoors need look no further than the Azores this October.  Less than four hours away thanks to direct flights with SATA International, and with temperatures in the mid twenties the Azores is the perfect destination to take in the last of the summer sun.

Whale watching is a must during a trip to the Azores and with its calm waters October is the ideal time to enjoy this incredible experience.  Half day whale and dolphin watching tours are available from Pico and Faial, with visitors regularly treated to sightings of the twenty-four species of whales that call the Azorean waters home.

Families can get up close and personal to the Azores’ volcanic origins with guided tours of dormant volcanoes offered on Pico and Graciosa.  Adventurous families can experience the thrill of caving through Terceira’s impressive lava tubes, enjoy a thrilling day of canyoning on San Miguel, Flores and Sao Jorge or take it easy by relaxing in Corvo’s warm natural springs.

Families will be spoilt for choice with the huge range of water sports on offer, such as sailing, surfing, windsurfing and water skiing available in the Azores. The stunning waters around Santa Maria, San Miguel, Terceira, San Jorge, Pico and Graciosa are generously stocked with an abundance of fish, providing the perfect conditions for world class diving and snorkelling.

Sunvil ( or 020 8758 4722) offers a seven night stay on Sao Miguel staying at The Hotel Vila Nova with breakfast included from £580 per person, a saving of £63 per person. Price includes direct flights from London Gatwick with SATA International, based on a 13 October departure.


Related articles:

Passengers fake disabilities to jump airport queues

Family appeal after woman goes missing at departure gate
Read Full Story