Directory enquiries: the true cost of calling 118 numbers
From 1957 to 2003, British landline callers wanting directory enquiries could dial only one number: 192.
Ten years ago, in 2002, this all changed when telecom regulator Oftel (now Ofcom) opened up the directory-enquiries market to competition. Very soon, more than 200 different providers were competing to capture callers seeking numbers.
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