Jaguar dealers rated No.1

Jay Nagley

Jaguar has come top in the 2012 JD Power Dealer Satisfaction Survey, published by What Car?

The interesting thing is that the margin between Jaguar in first place on 86.1% satisfaction and Lexus in second place on 83.5% satisfaction was one of the widest in the whole table. Most car companies were bunched between 77% and 82% and the only outliers were Jaguar at the top and Fiat (74.8%) and Chevrolet (71.5%) at the bottom. The position of Chevrolet at the very bottom of the table is a bit of a surprise. Korean cars are usually very reliable, so the dealers must have done something exceptional to annoy their customers to that extent.