Which airport has been named the rudest in the UK?

Which airport has been named the rudest in the UK?PA

London Luton Airport has been branded the UK's most unfriendly airport, according to a new poll.

Skyscanner asked more than 500 travellers to rate UK and European airports according to the friendliness of their staff. Across all airports, check-in staff appear bottom of the list, while things start to pick up after the security gates with staff in restaurants and shops typically the chirpiest.

Of the five airports serving London, four made the top five rudest list including Heathrow, despite immigration staff being asked to turn on the charm during the busy summer Olympic months as the capital was in the international spotlight. In fact, Heathrow came fourth in the rudest airports in the whole of Europe list.

London City Airport, which now carries almost three million passengers each year, bucked the trend of low scoring London airports and only just missed out on a mention in the five friendliest, coming in a close 6th place.

It was Edinburgh Airport that hit the top spot, being hailed for its customer service skills.

The study also shows a clear north-south divide with Newcastle hailed for its great attitude towards travellers, named as the second friendliest airport followed by Manchester, suggesting that perhaps people really are friendlier up North.

Northern Ireland's two main gateway airports, Belfast International and Belfast City, which between them carry more than six million passengers each year, ranked fourth and fifth respectively, both praised for their friendly welcome.

Looking across the continent, Paris Charles De Gaulle, Europe's second busiest airport carrying more than 60 million passengers every year, was named as the rudest in Europe, with Copenhagen Airport the friendliest.

Complaints about members of staff range from abrupt responses following the simplest enquiry, to the endless queues and manhandling at security; resulting in the airport experience for many travellers, feeling more like cattle to market.

Victoria Bailie at Skyscanner said: "We like to have a good moan and grumble but overall, the average scores were positive for UK's airports.

"Despite the summer rush, they've clearly been doing a good job to help kick start our holiday on a positive note.

"However, customers travelling in and out of Heathrow faced quite a few problems during the Olympics with ex-employees being drafted in, many of whom had only completed basic training. Clearly there is still room for improvement. "

The Five Rudest UK Airports are:
1 Luton
2 Stansted
3 Heathrow
4 Gatwick
5 Birmingham

The Five Friendliest UK Airports are:
1 Edinburgh
2 Newcastle
3 Manchester
4 Belfast International
5 Belfast City

The Five Rudest Airports in Europe are:
1 Paris
2 Moscow
3 Istanbul
4 Heathrow
5 Madrid

The Five Friendliest Airports in Europe are:
1 Copenhagen
2 Amsterdam
3 Stockholm
4 Barcelona
5 Frankfurt

Discover the best-looking airports in the world below:

The world's most beautiful airports
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Which airport has been named the rudest in the UK?
Designed by architect Santiago Calatrava, Bilbao's main airport terminal is known as "the dove". Frommer's describes it thus: "sharply-canted curves and lots of light streaming through, and bisected by, ribs which resemble cables."

Designed by Finnish-American architect Eero Saarinen, this spacious, modern terminal boasts "by far the best airport food court in New York".  Frommer's also calls it "one of the greatest icons of the mid-20th century jet age." Praise indeed.

This huge, light-filled terminal, with its expansive spaces and undulating ceilings, was designed by Richard Rogers and Antonio Lamela and went on to win the RIBA Stirling Prize for architecture in 2006. "This is an unusually intelligently designed terminal... Even when the terminal is full it never feels oppressively crowded," says Frommer's.

This airport looks has been compared to a Moroccan palace, twenty-first century style, with classic Islamic geometric and nature motifs inscribed into a giant network of concrete diamonds. "You could make a strong argument that the whole thing is one giant artwork," says Frommer's in its review.

Praise is lavished on this airport, not least for its entertainment factor. "Seoul's secret is to make sure that you're never more than a few steps away from an entertaining, elightening or amusing bit of Korean culture," says Frommer's. Scattered throughout, you'll find hands-on Korean craft workshops, a dress-up area where you can take photos in traditional clothing, plus "the best free internet cafes you've ever seen, a museum, and plenty of places to take a comfortable nap."

Is this an airport or an amusement park? Home to a butterfly garden, an 18ft waterfall, a huge indoor playground, a movie theatre, TV lounges and a huge four-storey spiral slide "that's a lot more fun than taking the elevator," says Frommer's. There's even an outdoor swimming pool...

This rugged, artistically constructed airport terminal has also been named the world's ugliest - but it's all a matter of taste. Opened last year, the Rock's egg-shaped buildings covered in copper is designed to turn blue-green in the sea air. Says Frommer's: "Inside, curving corners and geometric panels play peekaboo." Very posh.

Montevideo's airport terminal, designed by Rafael Vinoly, is described by Frommer's as "a smooth dome, looking from the front a bit like a whale's mouth; inside, lines are smooth, clean and calm, with grand terraces overlooking the runways and arrival areas."

This airport is unique in many ways. For a start, it's only active diring the "hajj" - the pilgrimage to Mecca for Muslims. During this period, it's one of the busiest airport terminals in the world. According to Architectural Record, it is made of 210 open-air white fibreglass tents which create a chimney effect that can cool the scorching desert air by 50 degrees without air conditioning. It received the American Institue of Architects 25-year award.


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