When online banking goes wrong

Hannah Ricci

Martin Keene/PA

Online banking has revolutionised the way we manage our money yet one little mistake can leave consumers seriously out of pocket.

If you have ever transferred funds between your own accounts online, or perhaps paid a bill or friend, you'll be familiar with entering the recipient account details before confirming the transfer. But what happens if these details are entered incorrectly and the funds end up in the wrong hands?