Train complaints rise 30%: who is worst?

Martin Keene/PA Archive/Press Association Images

There has been a huge rise in the number of complaints that the rail watchdog has been called in to deal with after the train companies fell short. It was contacted regarding almost 15,000 incidents last year, and took up 3,069 of them with the rail company in question.

One franchise in particular performed appallingly - and was the source of a quarter of all complaints. So who is the worst culprit?
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