Candid camera: Audi lets customers see their cars in the workshop

Jay Nagley

Car service and maintenance has long been considered a shady industry, with many car owners dubious of work being carried out. But times change, and high-end brand Audi are reassuring customers by pioneering a new camera which lets customers see and hear about necessary repair work and authorise it all via mobile phone or PC.

Now rolled out across all UK Audi centres, the service enables technicians carrying out workshop inspections to focus handheld 'Audi Cams' on specific problems, to deliver verbal diagnoses and to send the resulting film clips to customers' home computers or smartphones before any work begins.