What the FSA's TCF scheme has done for us

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Pound coin in flames
Pound coin in flames

The FSA set rolled out the Treating Customers Fairly (TCF) initiative years ago in an attempt to improve things for you and me. But little has changed.

Six years ago, a journalist from the Guardian called me for my comments on Treating Customers Fairly, an initiative from the Financial Services Authority (FSA) that had just finished taking shape, after the idea had been knocked around since 2001.