Banks 'could face customer exodus'

Natwest branch
Natwest branch

Tim Ireland/PA Archive/Press Association Images

Millions of disgruntled customers could switch their accounts in the coming weeks and months following the recent spate of banking scandals, research suggested.

Building societies and comparison websites have reported large upswings in activity as competition mounts to attract consumers in the wake of NatWest's IT meltdown and Barclays' Libor-fixing scandal.