Reimbursement pledge over meltdown

AOL Money Staff
Stephen Hester
Stephen Hester

Bank customers who suffered knock-on costs during NatWest's IT meltdown will be reimbursed no matter who they bank with, its chief executive has said.

Royal Bank of Scotland Group boss Stephen Hester also promised free credit checks for people who fear their lending status may have been affected because of their inability to pay bills in the crisis last month.