RBS: No double mortgage payments but personal loans hit

Press Association
NatWest
NatWest

The Royal Bank of Scotland (LSE: RBS) Group said duplicate mortgage payments have not been taken during Natwest's IT meltdown - but "a small number" of customers with personal loans had been charged twice.


The company moved to clarify the position after reports that some duplicate mortgage payments were mistakenly taken. The RBS issued the latest in a series of apologies to customers and urged them to get in touch so it can put the problems right.