'Two-tier' bank numbers revealed

Press Association
Elderly woman on phone
Elderly woman on phone

Many leading banks, insurers and energy companies are making existing customers pay to phone them while offering free numbers to new customers, a watchdog has found.


The majority - 27 out of the 34 companies investigated - offered 0800 numbers for new customers, while just six gave the free numbers to existing customers, said the Which? consumer group.