An hour and eight minutes: How long Easyjet keeps you waiting on the phone

PA

Easyjet has been named the UK's worst airline to phone in a new survey of call centre responses and waiting times.

Customers contacting the airline have to wait up to an hour and eight minutes, the study found.

The only phone line to leave callers waiting longer is an NHS hotline, InHealth Netcare.

British Airways was also singled out in the study, after coming third in the list of 'rudest call centres', and was criticised for cutting waiting customers off.


The survey was carried out by WEQ4U, a telephone queue-cutting service. Other companies which fared poorly included the call centre for HM Revenue and Customs, Apple UK and Ikea.

WEQ4U calculates that Brits spend an average of 45 hours a year waiting on the phone.

Catherine Lynn, Easyjet Director of Customer and Revenue said the airline constantly monitored waiting times. She told The Sun newspaper:

"On average, over 80 per cent of our customers wait less than 60 seconds to speak with one of our customer service team, and only five per cent of customers wait approximately two minutes or more."

AOL Travel tried to contact Easyjet but was put on hold.

Have you tried to contact an airline only to be left hanging for hours at a time? Tell us your stories below!

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