PPI mis-selling complaints soar

Clive Gee/PA Wire/Press Association Images

Record payment protection insurance (PPI) complaints have helped to push the total number of consumer complaints about financial institutions up by a fifth, figures from the City watchdog have shown.

Complaints about general insurance and PPI in the second half of last year broke through the one million barrier to reach 1,280,940, the highest figure in the records, which go back to 2006, the Financial Services Authority (FSA) said.