Bank 'to do better' over complaints

Press Association
Barclays branch
Barclays branch

Dominic Lipinski/PA Wire/Press Association Images

Barclays has vowed to "do better" after figures showed it is the most complained-about bank.

Some 281,000 complaints were made to Barclays in the last half of 2011, up from 251,500 from January to June, figures published by the Financial Services Authority (FSA) showed.