Barclays tops PPI complaints list

Press Association
Barclays
Barclays

Barclays was the most complained-about bank in the last six months of 2011, according to the financial ombudsman, with nearly 12,000 cases brought by consumers.

The bank also topped the Financial Ombudsman Service (FOS)'s list for the highest number of payment protection insurance complaints, of which 99% were found in consumers' favour.