Rail satisfaction drops again

Sarah Coles

Tim Ockenden/PA Wire/Press Association Images

It's hard to imagine how we could be less impressed than we already were with the trains. Too few trains, running too unreliably, with too many people on them, charging far too much: things seemed like they couldn't get any worse. However, we were wrong.

There was one way to reduce satisfaction levels still further: and the rail companies found it.