Npower fined £2m over complaints

AOL Money Staff
Npower bill in front of fire
Npower bill in front of fire

Energy supplier npower has been fined £2 million by regulator Ofgem for mishandling customer complaints.

It is the second heavy fine levied on one of the "big six" energy firms over complaints handling in the space of four months following a £2.5 million fine for British Gas in July.