Public complaint system 'haphazard'

AOL Money Staff
whitehall street sign
whitehall street sign

Huge sums of taxpayers' cash are being wasted because of deep-seated failures in the way Government departments and agencies deal with public complaints, a watchdog said.

Parliamentary and Health Service Ombudsman Ann Abraham said the system was "inconsistent, haphazard and unaccountable" and the same mistakes were being made over and over again.