Half of online traders flouting consumer rights laws

Jo Robinson

Frank May/DPA/Press Association Images


Test purchasing by European authorities has found that more than half of traders failed to give full refunds to customers who pulled out of online purchases during a cooling-off period. In 57 percent of cases traders failed to reimburse delivery costs.

Under consumer rights law, all costs - including delivery costs - should be refunded if consumers decide to cancel the contract in the allotted time.