Man arrested for 'complaining about change' on flight

Man arrested for 'complaining about change' on flightPA

An investigation is under way after a man was arrested following a complaint he made about the change he was given by cabin crew after making an in-flight purchase.

The passenger, who wishes to remain anonymous, was on board an Aer Arran flight - who operate on behalf of Aer Lingus - from Bristol to Dublin, when the incident occurred.

He was arrested by Airport Police in front of other passengers, and was quickly released when they realised no crime had been committed.

He told the Sunday Independent: 'I've flown around the world twice and have had good and bad experiences on airlines but this incident was beyond belief.

'I complained about the change that I had received and the flight attendant had been rude to me on a number of occasions, but that was it.

'I never raised my voice, never made any threatening gestures and yet I was treated as if I was a terrorist.

He maintains he'd tried to ignore the flight attendant's rudeness for most of the flight, but was eventually so put out he's asked for her name so that he could make a complaint.

He explained: 'I was very annoyed at how I'd been treated throughout the flight, but once I was at home and had my bags, I realised that I probably wouldn't have bothered to make the complaint.'

But as he was getting ready to disembark the plane at Dublin, he saw it was surrounded by up to five airport vehicles, and the police were waiting to question him.

He was told the flight attendant had made a complaint, saying she feared for her life and the safety of the plane.

The Irish Gardai confirmed he was questioned but released when they found that 'no crime was committed'.

The passenger sent a letter of complaint to Aer Arran and Are Lingus, and three weeks later received a reply saying they'd looked into the incident and concluded that no further action was necessary.

But he was reportedly infuriated by a part that read: 'Aer Arann would like to have the opportunity to welcome you on board our flights again, subject to your assurance that your future conduct will be appropriate and acceptable'.

The man is now seeking a formal apology from the airline, whose spokesman said they had had a meeting with him last week, and have agreed to investigate further.


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Man arrested for 'complaining about change' on flight

Reviews on included this scathing comment: ‘Incredibly uncomfortable seats, poor food, rude staff who just wanted to get the meal service out of the way so they could stand at the rear of the plane and chat amongst themselves.’ Hopefully, the merger with British Airways will mean there's a hope for a rise in standards.

These less-than-glowing reviews on say it all: ‘…nothing could be as bad as EgyptAir. Dirty aircraft with disinterested crew. The toilets were filthy, food looked like leftovers from other airlines. The seating is exceptionally cramped and uncomfortable’ and ‘I find the staff on EgyptAir lazy and unprofessional.’ And apparently the seats aren’t cheap either!

Old planes and unexplained flight delays were among the common complaints about this Chinese airline. Customers alternately complained that flight attendants don’t speak English (although some praising the communication skills). Other comments included criticism of the poor quality of the food and service.

Oh dear, customers are not happy with their experience of this airline or its website. Shabby planes, flights being delayed, rescheduled or rerouted without notice or explanation. And the airline got the lowest score for its food. Altogether a big thumbs down from reviewers.

Chinese air travel isn’t coming off well according to Zagat findings. Customer comments on on this airline’s service included: ‘…poor food, warm drinks, inadequate English language skills of crew (including nonsensical inflight announcements), non-reclining seats… All in all, quite an unpleasant series of flights’ and ‘Be careful to check and re-check your booking, as flight times can (and did) change without notice. You can miss your flight very easily.’

Described by one reviewer as ‘the airline from hell’, you’d be forgiven for giving it a wide berth unless it ups its game considerably! Reviews included: ‘First, the airline could not fine my reservation… then they determined that "someone" had canceled it in spite of my confirming it on their website’; ‘The worst thing was the attitude of US airways staff and the lies they told us. I wouldn't touch them again with a barge pole’ and ‘Most of the staff are rude and unfriendly… All in all a terrible experience. Never again.’

It was the terminal at the airport that came in for most criticism here. Customers commented on the poor bus transfer to the gate and unfriendly staff. Another criticism was that the elderly and passengers with children weren’t properly catered for. And one reviewer said the pilot announced: 'Sorry, we do not fly today. The plane is broken'.

The general stampede for unallocated seats was a common criticism for easyJet. One customer complained: ‘It would cost the easyJet computer nothing to allocate seats and alleviate the impression one is fighting for a place on a bus that may be overfull’; another said: ‘My biggest concern was the feeling of chaos inboard. The safety demo audio was played at a very low volume, and people were speaking on their mobile phones during the safety demonstration, cabin crew seemingly not giving a damn.’ Other complaints include overbooked flights and disorganised service...

Lack of food on international flights, a poorly kept plane and bad service generally were all at the heart of the complaints by travellers. TOne passenger pulled no punches with the comment: ‘My trip from Lima, Peru to Boston was the biggest nightmare of my life next to getting all four of my wisdom teeth pulled while conscious’; another, commenting on the policy of charging for hand luggage, said: ‘Robbing people as they board your airplane should really help your already abysmal tardy departure record…’ and a third summed up with: ‘They charge for everything, their agents are rude, and the flights are overbooked, late, not that clean, and just an awful experience.’  Biggest gripe of all was the charges the airline makes for hand luggage.

It was not hard to find reviewers with a poor opinion of the budget airline. An overriding impression was one of being ripped off.  As one customer commented: ‘I've concluded that Ryanair is nothing but a great big social experiment to see how arrogant an airline can get and how low customer service can be pushed before the said airline starts to lose money….We keep coming back to this horrid airline with its miserable service in hope that we'll save a Euro or two. Reality is that we probably end up spending more money than we would have if we opted for a better airline’, while delivered a damning verdict: ‘They have to be the most customer unfriendly company I have come across. Dirty plane when we eventually got on, tired looking and dishevelled cabin crew. What more can I say - a shocking experience that I never wish to repeat.’

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