The three most annoying customer service phrases

Sarah Coles

'Customer service' is a massively misused phrase. Customer mistreatment, customer disservice, or customer disdain might be more apt descriptions for the vast majority of customer-facing departments.

A new study of service has revealed just how sick we are of being treated as an inconvenience - and shone the spotlight on the most loathsome catchphrases to come out of 'customer service' departments.