Victims of crime are being asked to speak to police on Skype instead of having officers visit their home, as part of a trial aiming to allow more time for neighbourhood patrols.
The new option will see people encouraged to to call, Skype or visit the police station after reporting a crime, with home visits only being made "where necessary".
The trial, launched by Cambridgeshire police in Peterborough on Wednesday, aims to provide more flexibility for victims, as well allowing better response times, the force said.
Area commander for Peterborough, Superintendent Melanie Dales, said: "We understand people have busy lives and this service will provide flexibility, with appointments from 8am to 10pm seven days a week.
"This initiative will bring the police more in line with other services, such as doctors' surgeries, and as with the health service our emergency response will be there when required.
"It will allow officers, who use a large proportion of their time travelling across the city to and from appointments, more time to patrol their neighbourhoods.
"Also, by using modern technology such as Skype, we are increasing our efficiency and ensuring we are able to respond to people in a shorter time frame."