How to complain to the FOS

Updated
Computer
Computer

More than 264,000 formal complaints were lodged with the Financial Ombudsman in the course of a year. If you have reason to complain this year, we tell you how - and how to get the outcome you want from the FOS.

Over 1.2 million complaints were directed to the Financial Ombudsman Service (FOS) – an independent organisation that settles disputes between customers and financial companies – in the year to April 2012.

Advertisement