Rail passengers unable to collect pre-paid tickets
Rail passengers were unable to collect pre-paid tickets from machines at stations across the country due to a fault.
A number of operators were experiencing problems with the system, including East Midlands Trains, Greater Anglia, ScotRail, Southeastern, Southern and Stansted Express.
Photographs showing the button to collect tickets being greyed out were posted by customers on social media.
❗ We have been made aware of an issue regarding collection of pre-paid tickets from some ticket machines across the Greater Anglia network. If you are unable to collect your ticket, please travel with your ticket confirmation email. GA
— Stansted Express (@Stansted_Exp) February 19, 2019
One passenger wrote on Twitter that the issue was affecting every machine at London Liverpool Street station, which is the third busiest in Britain.
He said he had to buy another ticket as “I didn’t have time to wait”.
A spokesman for industry body the Rail Delivery Group said: “Passengers with some train companies have this morning been experiencing problems collecting tickets from machines.
“We’re sorry for the inconvenience caused and are working with the relevant supplier to fix the problem as soon as possible.
“People affected should speak to their train company or visit the ticket office.”
East Midlands Trains said customers may “board their services using booking confirmation emails”.
Passengers who have not pre-booked are still able to buy tickets from machines.
