What to do if your child is being cyberbullied

Advice from the experts at Internet Matters


Teenage Girl Being Bullied By Text Message

  1. Talk about it – find the right time to approach you child if you think they're being bullied
  2. Show your support – be calm and considered and tell them how you'll help them get through it
  3. Don't stop them going online – taking away their devices or restricting usage might make things worse and make your child feel more isolated
  4. Help them to deal with it themselves – if it's among school friends, advise them to tell the person how it made them feel and ask to take any comments or pictures down
  5. Don't retaliate – getting angry won't help, advise your child not to respond to abusive messages and leave conversations if they're uncomfortable
  6. Block the bullies – if the messages are repeated block and report the sender to the social network or gaming platform
  7. Keep the evidence – take screenshots in case you need them later as proof of what's happened
  8. Don't deal with it alone – talk to friends for support and if necessary your child's school who will have an anti-bullying policy

Internet Matters is an independent, not-for-profit organisation which aims to help parents keep their children safe online. It was founded by the UK's four major broadband providers; BT, Sky, TalkTalk and Virgin Media, with the BBC and Google joining as partners in 2016. Internet Matters is an Executive Member of UKCCIS (UK Council for Child Internet Safety) and an industry expert working with The Royal Foundation Taskforce on the Prevention of Cyberbullying, founded by the Duke of Cambridge. It was awarded a grant from the Department for Education, supporting anti-bullying app tootoot, to help combat bullying in schools.