Get the best out of your TalkTalk internet connection

Ten things that could improve the WiFi connectivity in your home, including the chance to receive a free visit from a TalkTalk engineer

Family using electronics gadget

As part of the range of free upgrades on offer until December 31, customers can choose to have a TalkTalk engineer visit their home for a full broadband and WiFi health check.

However, before you opt for this free, no-strings attached upgrade make sure you have tried these connectivity boosting tips and tricks:

1.Keep your router away from electrical devices: lamps, dimmer switches, stereo or computer speakers, fairy lights, TVs and monitors and AC power cords can all cause interference to broadband routers. Devices which emit wireless signals such as baby monitors can also impact speeds.

2. Move your router to a different part of your home: Walls and even furniture could act as an obstacle to the Wi-Fi radio frequencies. Ideally routers should be kept centrally within the home. If your home is large or has thick walls your WiFi may not reach the places you want to use it. In that case you can use one of TalkTalk's Powerline adaptors to boost the signal.

3. Restart your wireless router: This may automatically select a less busy WiFi radio frequency.
Turn it off at the mains and leave it off for at least 30 seconds before turning it back on. TalkTalk's Fibre customers will need to leave their routers off for 20 minutes before turning them back on to completely refresh the connection.

4. Reducing the number of obstacles around your router will give you a better wireless range. Remember, the signal comes from the front of the router, so make sure your router is facing in to your home. It shouldn't be positioned on its side and the antenna should point upwards. Try placing your router on a table or shelf, rather than the floor and make sure it's free of obstructions like furniture or books.

5. Try turning off and unplugging unused connected devices (such as computers, smartphones, tablets, games consoles and your TV set-top box): The speed of your broadband connection is shared with all the devices you have connected. If your house is full of streamers, uploaders, tablet surfers, music downloaders and Skypers, Superfast Fibre Broadband may be the answer. With this, everyone can do more online at the same time, smoother and faster.

6. Check your router is plugged into your master socket: Plugging your router into this socket gives you the best connection possible. If your master socket is a standard socket design, you'll need to plug in a microfilter. You'll also need a microfilter in every phone socket that is used in your home.
If your master socket is a Fibre socket or a pre-filtered socket, then there's no need for microfilters anywhere in your home.

7. Get your system and software up to date: Using older versions of a browser can seriously slow things down – especially if you're looking at pages with lots of pictures or watching videos. Upgrading to the latest version of the browser you use – Google Chrome, Mozilla Firefox, Safari or Internet Explorer – may really speed things up. The age of your device can also affect your broadband speed. If yours has seen better days, you might want to think about getting a new one. It's also important to keep all your software up to date.

8. Try closing any windows or applications you don't need or aren't using. Having lots of tasks running in the background of your computer can cause your connection to slow. Virus checkers and internet security suites can also cause connections to slow. However, we don't recommend you turn those off. It's better to lose a little speed than to allow your computer to become infected, which will slow your connection down even more.

9. Check your WiFi settings: One of the main causes of slow speeds is interference from other WiFi signals. If someone nearby is using the same channel as you, the signals may interfere with each another and slow things down. Most of TalkTalk's routers automatically find the best WiFi channel, but you might want to change the channel to see if this speeds things up.

10. Done all the above but want to make sure you maximising your WiFi? TalkTalk are offering customers a complimentary broadband and WiFi health check. As part of the range of free upgrades on offer until December 31 customers can choose to have a TalkTalk engineer visit their home to complete a full broadband and WiFi health check.

Find out more about the other free upgrades available to TalkTalk customers here.

Terms and Conditions:
- Engineer bookings are subject to availability. You will be told your appointment date on booking, which will be fulfilled within three months.
· YOU WILL BE CHARGED £30 IF YOU MISS YOUR APPOINTMENT, or if your equipment is damaged or your master socket needs moving. This is to minimise disappointment for all customers. You will be sent reminders beforehand and there must be an adult present for the appointment.
· One upgrade per customer connected as of 23rd November 2015 .
· Upgrades are subject to availability and therefore may be removed or changed at any time.
· Upgrade offers are based on your current package.
· If you cancel or alter your TalkTalk contract, your upgrade will be lost. You can cancel your upgrade at any time during the offer period but if cancelled you cannot add a different update.
· Upgrade offers are available to select until 31st December 2015.