The investigation into the cyber attack on the TalkTalk website on Wednesday 21 October 2015 has shown that on its own, the information that may have been accessed is not enough to withdraw money from customers' bank accounts.
The greatest risk is criminals committing fraud by either impersonating customers or targeting them for phone scams, but there a several other of scam that it is worth keeping an eye out for too:
Scammers may try to get personal information by telling you that you are due a refund. The PPI scam calls are a perfect example of the refund scam. If you are due a refund, then the company that owes you ought to have your information available and wouldn't ask for banking or personal details. If in doubt you should hang up and call the company yourself.
Asking for bank details
If you have received a call and been asked for your bank details, this is likely to be a scam. If you are ever unsure, hang up and call the company back on their official number. If you are an existing customer and TalkTalk call you - remember TalkTalk will never ask you to give us your bank account details, unless TalkTalk have your specific permission. If you need to supply account details to us in order to set up or change up a direct debit instruction, you can do this through your My Account or call us on the number displayed on your bill
Offering technical support
More scammers are calling people to gain remote access to their computer so they can access personal information. You shouldn't be asked to pay for viruses to be cleared from your computer or to fix any issues over the phone. If you are, don't give them any details and hang up. Unless TalkTalk have your explicit permission in advance to do so, TalkTalk will never call you and ask you to download software onto your PC or take over your computer in order to fix a problem. Never 'check your account balance' while a third party has remote access to your computer
Directing to scam website
Scammers may direct you to a website that looks like it could be an official site. Make sure you are definitely on the right website and not on a scammer site. Scam websites will often have poor quality of logos and general design. If you are in any doubt then leave the website
Pushy sales calls
Anyone that's rushing you into a service or product and wants to take your bank details could quite easily be scamming you. Don't allow yourself to be pressured or bullied.
Stay safe and REMEMBER
- TalkTalk will NEVER call customers and use an account number to identify you or prove that the call is genuine.
- TalkTalk will NEVER call you and ask you to provide bank details unless they have had specific permission from you to do so (for example, so you can pay your bill.)
- TalkTalk will NEVER call you and ask you to download software onto your PC unless you have previously contacted us, discussed and agreed a call back for this to take place.
- TalkTalk will NEVER send you emails asking you to provide your full password. They'll only ever ask for two digits from it to protect your security.