28 October 2015 – Latest Update
We're doing everything we can to keep customers informed about the cyber attack on our website on Wednesday 21st October 2015.
Investigations so far show that the information that may have been accessed is not enough on its own to take money from your bank account. And sensitive financial information, such as credit and debit card numbers, was protected. The number of customers affected and the amount of data potentially accessed is also smaller then we originally thought.
In the unlikely event that money is stolen from your bank account as a direct result of the cyber attack (rather than as a result of any information you give out) then as a gesture of goodwill, on a case by case basis, we will waive termination fees. More information and address details
It's important to remember that the cyber attack was a criminal act and we are acting in line with our terms and conditions.