Ombudsman chief Ceeney to step down

Press Association
Updated
Natalie Ceeney
Natalie Ceeney

Chief financial ombudsman Natalie Ceeney is stepping down after almost four years in the job amid signs that firms are working harder to rebuild consumer trust.

The Financial Ombudsman Service (FOS) said that after having recently received a landmark one million complaints about payment protection insurance (PPI), Ms Ceeney feels it is time to move on
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