Ofcom wants penalty-free exits if fixed contract prices go up

Ofcom has announced plans to allow customers to exit a contract, free of penalties, if their landline, broadband or mobile phone provider introduces any price rises during a fixed contract term.

2012 saw a number of firms take advantage of the existing rules, which allow them to raise prices by the rate of inflation, with O2 the latest, raising mobile costs by 3.2% in December. However, O2 customers could not use such a price rise as a reason to leave the contract without paying a penalty.
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