Claims firms preying on PPI victims

Carsten Rehder/PA

If you haven't made a claim for mis-sold payment protection insurance (PPI), you've probably received a text, email or phone call urging you to do so.

The constant pestering of claims management companies is bad enough, but now they are under fire again for failure to be up front about fees and chances of a payout. So should we just shun these firms altogether?