Banks fight complaints to save cash

PA

Banks officially have no shame. It's bad enough that they are inundated with complaints at every turn for everything from shoddy service to damaging sales techniques. To make matters worse, they fail to address many of these complaints properly, so consumers are forced to go to the Ombudsman.

Now it emerges that they are increasingly prepared to go even further, and fight the Ombudsman if it rules in favour of the customer.