Britain's best and worst banks revealed

PA

'Customer satisfaction' and 'banks' are two things you don't often hear in the same sentence. You're far more likely to hear the word 'bank' coupled with things like 'frustration' 'anger' 'neglect' and 'hate'.

However, a study by JD Power Associates has revealed they aren't all so terrible. So which banks exceed our expectations, and which are the hateful ones?