Claims management firms must clean up their act

AP

Misleading advice, unfair contract terms and a lack of transparency about fees are all too common, an undercover investigation of claims management companies (CMCs) by consumer group Which? has found.

These firms bombard people with unsolicited phone calls, emails and text messages to offer their help with claims for things like mis-sold payment protection insurance. They often claim that they have a better chance of success or will obtain a greater payout, even though there is no evidence of that. The firms typically pocket 30% of the compensation (some even charge upfront fees), so you're well advised to make any claims yourself.